Effective Date: 14 August 2025
Website: www.posterwala.xyz
At Posterwala, we take pride in delivering high-quality posters and art prints. This policy outlines our terms for order cancellations, returns, and refunds to ensure a transparent and fair shopping experience for our customers.
1. Order Cancellations
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Before Dispatch:
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Orders can be cancelled within 12 hours of placing them by contacting our support team at posterwala.xyz1@gmail.com or via phone.
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If the order has not been processed or dispatched, a full refund will be issued to your original payment method.
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After Dispatch:
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Once an order has been shipped, it cannot be cancelled.
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You may still opt for a return as per our Return Policy below.
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2. Return Eligibility
We accept returns only in the following cases:
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Damaged Product: Poster or frame arrived damaged during transit.
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Incorrect Product: The item received does not match your order.
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Defective Print: Significant printing defects or quality issues.
Note:
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Minor variations in color or texture due to lighting, photography, or screen settings will not be considered defects.
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Customized or personalized products are not eligible for returns unless defective.
3. Return Conditions
To qualify for a return:
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You must notify us within 24 hours of delivery with clear photos of the product and packaging.
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The product must be unused, in its original packaging, and accompanied by the original invoice.
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Once approved, the item must be shipped back within 7 days of return approval.
4. Return Process
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Contact Us: Email posterwala.xyz1@gmail.com or call +91 74834 18609 with your order number, photos, and reason for return.
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Approval: Our team will verify your request and approve if eligible.
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Shipping the Return:
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In case of damaged, defective, or incorrect items, Posterwala will arrange free reverse pickup.
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For other eligible returns, customers are responsible for return shipping costs.
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Inspection: Returned items will be inspected before refund or replacement is processed.
5. Refund Policy
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Approved Refunds: Will be processed within 7–10 business days after receiving and inspecting the returned item.
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Refunds will be credited to the original payment method.
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Shipping charges (if applicable) are non-refundable, except for defective or incorrect items.
6. Replacement Policy
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If you prefer a replacement instead of a refund for damaged or defective items, we will ship a new product at no additional cost after receiving the returned product.
7. Non-Returnable Items
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Customized or personalized posters.
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Items on clearance or marked as “Final Sale”.
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Products returned after the allowed time frame.
8. Contact Us
For any queries regarding cancellations, returns, or refunds:
📧 Email: posterwala.xyz1@gmail.com
📞 Phone: +91 74834 18609
📍 Address: Kayak Plaza, Gavali Galli, Durgadbail, Hubli – 580020
